Ombudsman Services challenges long-term care facilities to deliver the highest standards of individualized care to their residents, and advocates for the health, safety and dignity of these residents and for broader changes in the system. Obudsmans ares advocates for the frail and vulnerable residents in the long term care facilities in San Mateo County.  Ombudsmans investigate complaints made on behalf of the residents, and work to bring resolution to those complaints. Ombudsmans work with facility staff to change the way that care is delivered to the residents, and in doing so is charting the course of care for tomorrow’s older Americans. In addition, Ombudsman Services investigates elder abuse and fraud.

Sequoia Healthcare District is a proud funder of Ombudsman Services of San Mateo County.

Location & Phone

711 Nevada Street
Redwood City
650-780-5707

Hours

  • Mon, Tues, Wed, Thur, Fri: 8:00 am—4:00 pm
Email: ossmc@ossmc.org
Ombudsman Services Featured on Pen Voice

"An ombudsman is a resident’s rights advocate.  What I do is that I go in and visit the facilities and get to know the residents, so that they can trust me as somebody they can come to if they have a problem or a concern, and I investigate problems and see what I can do to help."

Joan, Ombudsman